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On this page
  1. Before contacting support
  2. Prayer-time help
  3. Daily Hadith help
  4. Notification help
  5. Export and restore
  6. Delete data
  7. Privacy and security
  8. Accessibility
  9. What support cannot decide
  10. Legal pages

Niyyah Support#

Last updated: September 2, 2026

Niyyah is maintained by an independent developer. Support is available in English by email at niyyah@sohan.dev.

Niyyah does not require an account. Support cannot remotely view, change, synchronize, or recover your worship history.

Before contacting support#

Please include:

Please do not attach a Niyyah export or personal worship history unless it is necessary and you have decided to share it. Exports are unencrypted JSON and may contain worship history, rounded location, settings, and timestamps.

Prayer-time help#

If a prayer time looks incorrect, first check:

  1. Location and its timezone, under Settings → Location.
  2. Calculation method, under Settings → Calculation method.
  3. Asr method, Hanafi or Standard, under Settings → Asr method.
  4. Minute adjustments and the high-latitude rule, both under Settings.
  5. Your device's automatic date, time, and timezone settings.

Niyyah may differ from a local mosque because calculation methods and adjustments vary. Niyyah is a tracking tool, not a religious authority; consult a trusted scholar or local mosque for questions about religious practice.

To report a likely calculation problem, open Settings → About Niyyah → Report a prayer-time issue. The report always includes the app version. You decide whether to add rounded location, prayer settings, a prayer-time preview, or notification settings. You can review and edit the email before sending it. The report tool does not attach worship history.

Daily Hadith help#

Each day's hadith downloads from Niyyah's content server and stays on your device for offline reading. If today's hadith does not appear, connect to the internet, open Archive, and tap Retry. When we have not published a hadith for the day yet, the app says so. That is not an error.

Daily Hadith notifications are optional. Turn them on or off with Deliver the daily hadith under Settings → Reminders. When on, the day's hadith arrives at 9:00 AM Bangladesh time, subject to the same device limits as other notifications.

Notification help#

If reminders do not arrive:

  1. Open Settings → Reminders and confirm the reminder is enabled.
  2. Confirm notification permission in your device settings.
  3. Check Focus, Do Not Disturb, battery-saving, and app-notification settings.
  4. Open Niyyah after changing location, timezone, prayer settings, or notification permission so the seven-day schedule can refresh.
  5. Confirm the device date, time, and timezone are correct.

Local notifications depend on the operating system. Niyyah cannot guarantee exact delivery and should not be your only way of knowing a prayer time.

Export and restore#

Create a backup with Export everything as JSON under Settings → Data & backup. Niyyah displays a privacy warning before creating the unencrypted JSON file.

Restore accepts a valid Niyyah export into an empty installation. It does not merge two histories. If the app already contains records or non-default setup, follow the protected restore flow to export the current data before deleting it.

Niyyah has no cloud backup or remote recovery service. Support cannot reconstruct a lost local database, obtain a backup from your device, or decrypt a damaged file.

Delete data#

For complete instructions, see Delete Niyyah data.

Inside the app, open Settings → Delete everything. This removes the local Niyyah database, downloaded and saved hadith, and settings. It cancels scheduled Niyyah reminders and replaces the local analytics installation identifier. If Daily Hadith notifications were on, it also deletes this device's push token from Niyyah's server. It does not delete exported files, old device backups, support emails, or provider data already sent off the device.

Privacy and security#

Read the Niyyah Privacy Policy for details about local data, location lookup, optional analytics, diagnostics, retention, and privacy requests.

To report a privacy or security concern, email niyyah@sohan.dev. Do not include exploit details in a public issue. Include enough information for us to understand the concern, but do not send secrets or unrelated personal data.

Accessibility#

Niyyah supports system text scaling, screen readers, and reduced-motion preferences in its core flows. If you encounter an accessibility barrier, email support with the screen name, device, operating-system version, and assistive setting in use.

What support cannot decide#

Support can help with app behavior, data controls, and prayer-calculation settings. It cannot provide fatwas, judge worship, or replace advice from a qualified scholar or local mosque.